Customer Success Director

1 month ago


Waterloo, Ontario, Canada RouteThis Full time

We're revolutionizing the customer support industry with intelligent automation software solutions. As a key member of our team, you'll play a crucial role in deploying our products to customers worldwide.

Key Responsibilities:
  • Lead our Professional Services team, managing a team and building processes to quickly deploy RouteThis products to customers.
  • Partner with the sales organization to design programs that solve complex business problems for clients.
  • Manage scope and ensure impacts of proposed scope changes are understood by both internal and external teams.
  • Create and refresh internal processes for launching RouteThis products within customer accounts.
  • Develop effective self-help deployment programs and support agent training programs to drive high consumer adoption and end-user uptake.
  • Bring change management best practices to our deployment programs to secure effective buy-in of large front line support teams.
  • Interface with executive sponsors in customer accounts and develop creative solutions to complex launch issues.
  • Manage the Professional Services team, recruiting and retaining Client Engagement Managers and Technical Solution Managers.

We're headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis.

Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.

Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.

Location: Located in the 'Silicon Valley of the North' we are proud members of the Waterloo-region in downtown Kitchener. We offer flexible work arrangements including hybrid and remote options across Canada.



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