Appointment Coordinator

2 weeks ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

Unlock Your Potential with OpenRoad Auto Group

At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences. As an Appointment Coordinator, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:

  • Handle customer inquiries and schedule appointments in a timely manner.
  • Review unconfirmed appointments and contact customers to confirm their appointments.
  • Notify customers of outstanding recalls or campaigns and book necessary appointments.
  • Reach out to customers due for maintenance to schedule appointments.
  • Offer alternative dates and times and book new appointments when necessary.
  • Monitor incoming email appointments and book as required.
  • Follow up with service customers after their visit to ensure satisfaction.
  • Update customer information and report any customer complaints to the Service Manager.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A comprehensive benefits package.
  • A discount on vehicle purchases.
  • Access to training and development programs.

Requirements:

  • 2 years of experience in customer relations.
  • Strong organizational and people skills.
  • Knowledge of automotive equipment parts and accessories.
  • Good computer skills and ability to maintain records using a computerized appointment system.

Join Our Team:

At OpenRoad Auto Group, we're committed to providing exceptional customer experiences. If you're passionate about delivering outstanding service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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