Customer Service Team Lead

4 days ago


Milton, Ontario, Canada Kenan Courier and Logistics Full time

Job Title: Customer Service Team Lead

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About Us: Kenan Courier and Logistics is a leading logistics company that provides efficient delivery services to our customers. We are currently seeking a skilled Customer Service Team Lead to join our team.

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Estimated Salary: $55,000 - $65,000 per annum

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Job Description:

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  • ">
  • Company Overview: Our company aims to provide exceptional customer service by ensuring timely and reliable delivery of packages. We strive to build strong relationships with our customers and partners.">
  • Responsibilities:">
  1. ">
  2. Co-ordinate activities with other work units or departments to ensure smooth operations.">
  3. Establish work schedules and procedures to optimize team performance.">
  4. Examine and verify the accuracy of work to maintain high quality standards.">
  5. Identify workers' training needs and develop plans to address them.">
  6. Prepare and submit reports on team performance and productivity.">
  7. Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.">
  8. Train staff/workers in job duties, safety procedures, and company policies.">
  9. Conduct performance reviews to evaluate team members' progress.">
  10. Perform same duties as workers supervised to demonstrate leadership.">
  11. Recruit and hire staff to meet business needs.">
  12. Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.">
  13. Requisition materials and supplies to support team operations.">
">Supervision: The Customer Service Team Lead will supervise a team of 5-10 employees.">Required Skills and Qualifications:">
  • ">
  • Excellent communication and interpersonal skills.">
  • Strong organizational and leadership abilities.">
  • Ability to analyze data and make informed decisions.">
  • Experience in customer service and team management.">
  • High school diploma or equivalent required; college/CEGEP degree preferred.">
  • 1 year to less than 2 years of experience in a similar role.">
  • Availability to work on-site.">
  • Bilingualism (English) required.">
">Benefits:">
  • ">
  • A competitive salary ranging from $55,000 to $65,000 per annum.">
  • A comprehensive benefits package, including health insurance and retirement savings plan.">
  • Ongoing training and development opportunities.">
  • A dynamic and supportive work environment.">
">

Additional Information:

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We are looking for a motivated and experienced professional who can lead our customer service team to success. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.

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Contact Information:

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Please submit your resume and cover letter to us via email at kenancourierandlogistics@gmail.com.


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