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Technical Support Specialist

2 months ago

London, Ontario, Canada YOVU Office Phone Full time
About the Role

We are seeking a highly skilled Technical Support Advisor to join our dynamic team at YOVU Office Phone. As a Technical Support Advisor, you will be responsible for providing exceptional technical support to our customers in both English and French.

Key Responsibilities
  • Provide first-level technical support to customers via email, ticketing, and phone calls
  • Assist in monitoring alerts and reacting where necessary
  • Log incoming requests and escalate to team members
  • Keep documentation up to date, including external knowledge base and asset details
  • Provide assistance in onboarding new customers and other moves adds or changes
  • Be involved in rotating after-hours on-call support
About You

We are looking for a tech-savvy individual with a passion for problem-solving and a strong desire to deliver exceptional customer experiences. The ideal candidate will have a post-secondary education in IT and a minimum of 2 years of experience in a technical support role.

  • Strong technical knowledge of PC and mobile device troubleshooting, networking basics, and IT service management
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions
  • Fluency in both English and French, with the ability to communicate effectively with customers in both languages
About YOVU Office Phone

At YOVU Office Phone, we are passionate about delivering exceptional customer experiences and providing innovative solutions to our customers. We are a growing company with a dynamic and supportive team culture, and we offer a comprehensive benefits package, including competitive wages, RRSP matching, and a comprehensive benefits package.

We believe that work should be a joyful and fulfilling experience, and we strive to create a work environment that is comfortable, inclusive, and supportive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.