Digital Strategy and Customer Experience Leader

2 weeks ago


Vancouver, British Columbia, Canada KPMG Canada Full time
About KPMG Canada

KPMG in Canada is a leading professional services firm, committed to building trust and delivering value for its clients. As a member of our team, you'll have the opportunity to work with diverse and dedicated professionals, leveraging your skills to drive business outcomes and create lasting impact.

Job Summary

We are seeking an experienced Senior Consultant to join our Customer and Digital Services Practice in Vancouver. This role involves leading client engagements, developing digital strategies, and driving customer experience initiatives. As a key member of our team, you will be responsible for shaping the direction of our practice and contributing to the growth and success of our clients.

Responsibilities
  • Leverage your expertise to deliver high-quality consulting services to clients, focusing on digital strategy and customer experience.
  • Develop and implement innovative solutions to drive business outcomes and improve customer experiences.
  • Mentor and lead junior team members, providing guidance and support to ensure their success.
  • Collaborate with cross-functional teams to identify opportunities and develop strategic plans to drive growth and improvement.
  • Pursue new business opportunities and develop relationships with existing clients to grow our practice.
Requirements
  • 3-5 years of experience in management consulting, with a focus on digital strategy and customer experience.
  • Minimum 2 years of experience working in a professional services firm.
  • Bachelor's degree in Business Management, Commerce, or Design.
  • Proven track record of delivering project-based work with milestone-driven results.
  • Strategic thinker with advanced capabilities in research methods, presentation development, and technology enablement.
Compensation and Benefits

The base salary range for this position is $73,000 to $97,000, depending on location, skills, and qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program, including benefits, bonuses, and professional development opportunities.

About Us

KPMG in Canada is a proud equal opportunities employer, committed to creating a respectful, inclusive, and barrier-free workplace that allows all employees to reach their full potential. We welcome qualified candidates from diverse backgrounds to apply.



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