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Customer Support Specialist

2 months ago

Montreal, Quebec, Canada Lightspeed Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Support team as a Customer Support Specialist. As a key member of our global team, you will be responsible for providing exceptional support to our hospitality customers, ensuring their needs are met and issues are resolved efficiently.

Key Responsibilities
  • Provide timely and effective support to customers via phone, chat, and email, maintaining a high level of professionalism and courtesy.
  • Work closely with various global teams to investigate, troubleshoot, and resolve complex issues related to our hospitality products.
  • Document and track customer interactions, ensuring accurate and up-to-date information is maintained.
  • Collaborate with the Quality Assurance team to identify and escalate product issues and bugs, ensuring timely resolution.
  • Advocate for product improvements and enhancements, providing valuable feedback to drive business growth.
Requirements
  • Previous customer service experience, preferably in a technical support role.
  • Strong attention to detail, excellent communication skills, and a passion for delivering exceptional customer experiences.
  • Basic experience with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.
What We Offer
  • Unlimited annual leave with our PTO scheme.
  • £400 annually towards health and wellbeing.
  • Optical cover.
  • Opportunity to join a growing team in a fast-paced, high-growth company.
  • Work with a talented and forward-thinking team.
  • Amazing benefits and perks, including equity for all Lightspeeders.

We are committed to creating an inclusive and barrier-free workplace, welcoming applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is a proud equal opportunity employer, powering the businesses that are the backbone of the global economy. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.