Membership Experience Specialist

7 days ago


Ottawa, Ontario, Canada Planet Fitness Part time
About the Role

The Front Desk Associate plays a vital role in delivering an exceptional member experience at our state-of-the-art fitness centres. Key responsibilities include:

• Greeting members and guests warmly and assisting them with any questions or concerns as they check in

• Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys

• Resolving member concerns and escalating to a Manager as needed

• Answering phones in a friendly manner and assisting callers with their inquiries

• Performing membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships

• Executing retail transactions with accuracy and driving sales goals

• Maintaining cleanliness and safety standards across the club including exercise equipment, communal spaces, and restrooms

• Addressing maintenance and facility concerns promptly

As a Front Desk Associate, you'll be part of a dynamic team that's passionate about delivering an exceptional member experience. If you're a people person who thrives in a fast-paced environment, we'd love to hear from you
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