Customer Experience Specialist
5 days ago
We're seeking skilled professionals to join our team at Scotiabank. As a Customer Experience Specialist, you'll have the opportunity to make a real impact on our customers' lives.
About the roleJob description:
You'll be responsible for providing exceptional service throughout the customer's journey, including:
- Taking a proactive approach to discovering customer needs, listening to understand what they are asking for
- Educating customers, providing relevant insights and expert advice
- Building comprehensive plans using a holistic approach to help them achieve their goals
- Nurturing strong, long-standing relationships
- Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Requirements:
- The appetite and drive to build strong customer relationships and deliver excellence customer service
- The proven ability to meet and exceed sales targets in a fast-paced environment that aligns to a customer's stated goals
- To uncover and solve for customers' needs
- Mutual Funds licence and working towards the CIFP Diploma
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