Customer Experience Specialist

5 days ago


Ottawa, Ontario, Canada Scotiabank Full time

We're seeking skilled professionals to join our team at Scotiabank. As a Customer Experience Specialist, you'll have the opportunity to make a real impact on our customers' lives.

About the role

Job description:

You'll be responsible for providing exceptional service throughout the customer's journey, including:

  • Taking a proactive approach to discovering customer needs, listening to understand what they are asking for
  • Educating customers, providing relevant insights and expert advice
  • Building comprehensive plans using a holistic approach to help them achieve their goals
  • Nurturing strong, long-standing relationships
  • Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience

Requirements:

  • The appetite and drive to build strong customer relationships and deliver excellence customer service
  • The proven ability to meet and exceed sales targets in a fast-paced environment that aligns to a customer's stated goals
  • To uncover and solve for customers' needs
  • Mutual Funds licence and working towards the CIFP Diploma


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