Hotel Operations Manager

3 weeks ago


The Pas, Canada Andersen Inn & Suites Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Andersen Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and supervising a team of hotel staff.

Key Responsibilities:
  • Customer Service: Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operations Management: Oversee the daily operations of the front desk, including managing check-in and check-out processes, handling guest requests, and maintaining accurate records.
  • Team Supervision: Supervise and train a team of hotel staff, providing guidance and support to ensure they are meeting their responsibilities and providing excellent service to guests.
  • Problem-Solving: Anticipate and resolve problems that may arise, using your discretion and judgment to make decisions that benefit the hotel and its guests.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 to less than 7 months of experience in a hotel or hospitality environment.
  • Language: Fluency in English.
  • Work Setting: Rural area.
Work Conditions and Physical Capabilities:
  • Attention to Detail: Maintain attention to detail in all aspects of your work, ensuring accuracy and quality in your tasks.
  • Fast-Paced Environment: Work in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of productivity.
  • Tight Deadlines: Meet tight deadlines and work under pressure to ensure the smooth operation of the front desk.
Personal Suitability:
  • Accurate: Demonstrate accuracy and attention to detail in all aspects of your work.
  • Client Focus: Provide excellent customer service, focusing on meeting the needs of our guests.
  • Dependability: Demonstrate dependability and reliability in your work, ensuring that tasks are completed on time and to a high standard.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with colleagues and guests, using efficient interpersonal skills to communicate and resolve issues.


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