Route Operations Coordinator

2 weeks ago


Iroquois Falls, Ontario, Canada Driver Full time

Company Overview

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First Student is a leading provider of school transportation services, operating in 460 locations across the US and Canada. We work with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day.

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Salary

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The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.

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Job Description

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We are seeking a highly skilled Route Operations Coordinator to oversee all routes and scheduling of buses, ensuring on-time performance and providing excellent customer service. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work effectively under time constraints and deadlines.

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Responsibilities

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  • Oversee all routes and scheduling of buses to ensure on-time performance and safety.">
  • Counsel and coach drivers and monitors to improve their performance and address any issues that may arise.">
  • Handle heavy phone and radio traffic, responding promptly to customer inquiries and resolving any issues that may arise.">
  • Take all scheduling and driver complaints, reporting them to the Operations Supervisor/Contract Manager.">
  • Serve as primary communication liaison with major contracted customers, ensuring that their needs are met and exceeded.">
  • May handle charter reservations, billing, or driver payroll, as needed.">
  • Provide solutions to drop-off and pick-up problems, ensuring that students arrive safely and on time.">
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed.">
  • Complete assignment of special projects, such as implementing new routing strategies or improving customer service processes.">
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Required Skills and Qualifications

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  • 3-5 years of experience in transportation or a related field.">
  • High school diploma or equivalent required; degree in a related field preferred.">
  • BASIC knowledge of radio dispatch equipment.">
  • Excellent communication and customer service skills.">
  • Ability to deliver under time constraints and deadlines.">
  • Previous terminal operations, dispatch, or driver experience preferred.">
  • Computer literate, with proficiency in software applications and technology.">
  • Subject to background check.">
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Benefits

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As a valued member of our team, you will enjoy a range of benefits, including:

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  • A competitive salary and benefits package.">
  • Ongoing training and professional development opportunities.">
  • A positive and rewarding work environment.">
  • Career advancement opportunities due to our strong presence across North America.">
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Others

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We aspire to have a culture where all people are First, valuing diversity and promoting an inclusive environment. If you are a motivated and experienced individual who shares our values, we encourage you to apply.


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