Route Operations Coordinator
2 weeks ago
Company Overview
">First Student is a leading provider of school transportation services, operating in 460 locations across the US and Canada. We work with school districts to provide safe, reliable, and cost-effective transportation for five million students per school day.
">Salary
">The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.
">Job Description
">We are seeking a highly skilled Route Operations Coordinator to oversee all routes and scheduling of buses, ensuring on-time performance and providing excellent customer service. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work effectively under time constraints and deadlines.
">Responsibilities
">- ">
- Oversee all routes and scheduling of buses to ensure on-time performance and safety.">
- Counsel and coach drivers and monitors to improve their performance and address any issues that may arise.">
- Handle heavy phone and radio traffic, responding promptly to customer inquiries and resolving any issues that may arise.">
- Take all scheduling and driver complaints, reporting them to the Operations Supervisor/Contract Manager.">
- Serve as primary communication liaison with major contracted customers, ensuring that their needs are met and exceeded.">
- May handle charter reservations, billing, or driver payroll, as needed.">
- Provide solutions to drop-off and pick-up problems, ensuring that students arrive safely and on time.">
- Handle back-up driver duties or perform miscellaneous clerical duties as needed.">
- Complete assignment of special projects, such as implementing new routing strategies or improving customer service processes.">
Required Skills and Qualifications
">- ">
- 3-5 years of experience in transportation or a related field.">
- High school diploma or equivalent required; degree in a related field preferred.">
- BASIC knowledge of radio dispatch equipment.">
- Excellent communication and customer service skills.">
- Ability to deliver under time constraints and deadlines.">
- Previous terminal operations, dispatch, or driver experience preferred.">
- Computer literate, with proficiency in software applications and technology.">
- Subject to background check.">
Benefits
">As a valued member of our team, you will enjoy a range of benefits, including:
">- ">
- A competitive salary and benefits package.">
- Ongoing training and professional development opportunities.">
- A positive and rewarding work environment.">
- Career advancement opportunities due to our strong presence across North America.">
Others
">We aspire to have a culture where all people are First, valuing diversity and promoting an inclusive environment. If you are a motivated and experienced individual who shares our values, we encourage you to apply.
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