IT Support Specialist
2 weeks ago
Welcome to Fed IT, a recruitment firm specializing in IT recruitment. As a leading provider of IT talent, we are dedicated to connecting top professionals with exciting career opportunities.
As a senior recruitment consultant at Fed IT, I am currently seeking an exceptional IT support specialist to join our team. This permanent position is based in Vaudreuil-Dorion and offers a competitive salary range of $55,000 to $65,000 per year.
Job Description:This role is ideal for a motivated and organized individual who is passionate about providing excellent customer service and technical support. The successful candidate will be responsible for:
- Receiving, processing, and following up on all levels of support requests
- Maintaining accurate documentation of support tickets, system configurations, and troubleshooting procedures
- Providing comprehensive support, installation, configuration, and troubleshooting services for computer hardware, printers, telephony systems, peripherals, and internal applications
- Managing user accounts in Active Directory and Office 365 for all employees
- Administering access and identities
- Conducting regular hardware inventory audits
- Collaborating with the IT team on various stages of IT implementation projects
The ideal candidate will possess a college diploma (DEC) or vocational diploma (DEP) in computer science and have 2-3 years of experience in a similar role. They should also be proficient in Windows environments, office automation tools, and Office 365, with knowledge of IP telephony and cloud computing as assets.
Benefits:Fed IT offers a comprehensive benefits package, including group insurance, retirement savings, and flexible working conditions. Our team values work-life balance and encourages professional growth and development. We provide a supportive and dynamic work environment that fosters collaboration and innovation.
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