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Area Operations Manager

2 months ago

Ajax, Ontario, Canada Kennyupull Full time

At Kenny U-Pull, we are dedicated to giving pre-owned vehicles a new lease on life. With our extensive network of auto recycling facilities across Quebec, Ontario, New Brunswick, and Nova Scotia, we are supported by a team of over 400 passionate employees committed to transforming the used car market and promoting environmental sustainability for future generations. Since our inception in 2008, we have successfully recycled over 1 million vehicles.

Kenny U-Pull operates as a division of American Iron & Metal (AIM), a prominent global player in the metal recycling sector, boasting more than 125 locations, 4000 employees worldwide, and annual revenues exceeding 3.5 billion dollars.

Position Overview

The Regional Manager plays a pivotal role in supervising the operations of various facilities within a specified region. This position is crucial for ensuring that all branches uphold operational excellence, meet financial objectives, and provide outstanding customer service. The Regional Manager will mentor and guide Branch Managers, enhance operational productivity, and execute strategic plans aimed at driving performance and growth.

Core Responsibilities:

Operational Oversight:

  • Managing the daily functions of multiple Kenny U-Pull facilities within the region.
  • Ensuring compliance with company policies, procedures, and operational standards across all locations.
  • Tracking key performance indicators (KPIs) and formulating action plans to meet targets.
  • Conducting regular site assessments to evaluate operations, pinpoint areas for enhancement, and ensure adherence to safety and environmental regulations.
  • Leading, coaching, and supporting Branch Managers to foster effective team management and development.
  • Creating a positive and productive workplace culture that promotes teamwork, accountability, and ongoing improvement.
  • Carrying out performance evaluations, offering constructive feedback, and implementing training initiatives to boost staff competencies.
  • Formulating and overseeing budgets for each facility within the region.
  • Analyzing financial data, recognizing trends, and executing strategies to enhance profitability and minimize expenses.
  • Ensuring precise inventory management and optimizing stock levels to satisfy customer demand.

Customer Engagement:

  • Guaranteeing that all locations provide exceptional customer service and maintain high satisfaction ratings.
  • Addressing and resolving customer inquiries and issues promptly and effectively.
  • Implementing feedback mechanisms to continuously elevate service quality.

Strategic Development:

  • Collaborating with stakeholders to formulate and implement regional business strategies and plans.
  • Identifying market opportunities and executing initiatives to foster growth and expand market presence.
  • Keeping abreast of industry trends and competitor actions to remain competitive.

Compliance and Safety Management:

  • Ensuring that all locations adhere to health, safety, and environmental regulations.
  • Promoting a safety-first culture and implementing programs to mitigate workplace hazards.
  • Conducting regular compliance audits to ensure standards are met and addressing any issues of non-compliance swiftly.
Qualifications
  • Demonstrated experience as a Regional Manager or in a comparable senior management role, ideally within the retail or automotive sectors.
  • Strong leadership and team management capabilities with a knack for motivating and inspiring others.
  • Robust financial expertise with a background in budgeting, forecasting, and financial analysis.
  • Exceptional problem-solving and decision-making skills.
  • Outstanding communication and interpersonal abilities.
  • Willingness to travel within the region as necessary (approximately 70% of time on the road).
  • A Bachelor's degree in Business Administration, Management, or a related discipline is preferred.

Personal Attributes:

  • Leadership: Exhibits strong leadership qualities and effectively manages teams.
  • Strategic Thinker: Capable of crafting and executing strategies to meet business goals.
  • Results-Oriented: Focused on achieving objectives and driving continuous improvement.
  • Customer-Centric: Dedicated to delivering exceptional customer service and enhancing satisfaction.
  • Adaptable: Flexible and responsive to evolving business needs and market dynamics.
Additional Information

What we provide:

  • A competitive salary along with a semi-annual bonus.
  • Comprehensive vacation, benefits, and RRSP matching program.
  • 24/7 access to virtual healthcare services.
  • Exclusive discounts on parts from any Kenny U-Pull facility.

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a recognized leader in the metal recycling industry with over 125 locations, 4000 employees globally, and annual sales exceeding 3.5 billion dollars. AIM and its subsidiaries are committed to providing equal employment opportunities to all. Only candidates selected for interviews will be contacted. Thank you for your interest.

** Vacation accrues bi-weekly and is pro-rated during any partial year of employment.