Network Operations Centre

2 months ago

Cornwall, Canada Breath HR Full time
About the Role

We are seeking a highly skilled and experienced Network Operations Centre (NOC) Engineer to join our team at Breath HR. As a NOC Engineer, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical support to our clients.

Key Responsibilities
  1. IT Infrastructure Management: Manage and maintain our monitoring systems, ensuring the status and performance of our internal network services, client-managed services, and locations are always up-to-date.
  2. Fault Handling and Escalation: Identify and respond to faults on systems and networks, liaise with 3rd party suppliers, and handle escalation through to resolution.
  3. Provisioning: Configure and provision Teamviewer and Pulseway profiles, leased lines network configurations, 3CX telephony provisioning, customer backup provisioning and deployment, and Bitdefender and Sophos endpoint provisioning.
  4. Server and Network Administration: Build and install servers, workstations, and laptops, upgrade applications, and maintain hardware asset audits.
  5. Infrastructure Maintenance: Perform proactive and reactive monitoring and management of internal and client equipment, including capacity and performance metrics.
  6. Documentation and Knowledge Management: Maintain WIKI and technical documentation of processes and procedures used throughout normal operations.
  7. Cloud and Telephony Support: Provide support for cloud-hosted solutions, internet services, and telephony services.
  8. Disaster Recovery: Participate in disaster recovery activities, including executing system failover scripts.
  9. Teamwork and Communication: Support the team and clients with unusual/high-level issues, escalate issues to the Operations Manager as needed.
Requirements
  1. Technical Experience: A minimum of months experience in a Technical Support or similar role.
  2. Communication Skills: Great communication skills, founded in being a good listener.
  3. Technical Skills: Basic Linux CLI skills, basic sysadmin skills.
  4. Teamwork and Adaptability: Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
  5. Analytical Skills: Strong analytical skills and able to collate and interpret data from various sources.
  6. Problem-Solving: Ability to assess and prioritise faults and respond or escalate accordingly.
  7. Client Focus: A deep desire to deliver an amazing client experience.
  8. UK Driving Licence: A valid UK driving licence.
  9. Language Skills: The ability to speak both technical and human.
Nice to Have
  1. Ticketing System Experience: Experience using a ticketing system.
  2. Problem-Solving and Planning: An ability to think and plan.
  3. Technical Service Ticket Handling: Experience handling technical service tickets.
  4. Client Experience Certifications: Client experience certifications such as Helpdesk Habits etc.
  5. Managed Service Provider Experience: Experience working for a Managed Service Provider (MSP) or IT Support Business.

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