Assistant Store Manager, Experience
1 week ago
About the Role:
We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Canada Goose. As a key member of our store leadership team, you will be responsible for creating highly engaging customer journeys and helping to cement Canada Goose as a luxury performance lifestyle brand.
Key Responsibilities:
- Deliver and model a superior customer service journey reflective of Canadian Warmth, resulting in consistent exceptional guest experiences; track, measure, report on relative KPIs.
- Create and develop lasting client relationships through consistent engagement and use of Canada Goose tools.
- Lead a culture of clienteling, ensuring Brand Ambassadors are fostering cultivate consistent, elevated engagement with top guests.
- Represent Canada Goose in the market by developing a client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Resolve guest issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution.
- Create a culture of talent development and ongoing education for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead, implement, and follow up on all educational initiatives and strategies.
- Actively mentor and develop associates to improve performance and foster growth.
- Continuously coach selling behaviours that drive team member performance and elevate the guest journey.
- Inspire and maintain an outstanding employee experience that drives employee engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Consistently recruit to build an external network of talent.
- Educate associates and ensure consistent use of strategic tools and resources including communications platform, queue management, learning management, virtual appointment platform, etc.
- Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
- Achieve or exceed sales targets including both the top-and bottom-line results.
- Continuously analyze key performance indicators and leverage insights to create and implement action plans that drive performance.
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (, inventory, labour).
Requirements:
- 3 to 5 years of leadership experience in a related industry.
- Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations.
- Experience using customer relationship management tools.
- Scheduling, Payroll and expense management experience.
- Solid knowledge and understanding of retail math and metrics and using analytics in a business environment.
- Guest experience enthusiast with a keen attention to detail- driving performance through internal KPIs.
- Strong time management and organizational skills with ability to multi-task in a fast-paced environment.
- Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
- Advanced skills in Microsoft Office; specifically, Word and Excel.
- Proficiency in another language is an asset.
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