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Retail Store Manager

2 months ago


BlandfordBlenheim, Canada OHM CONVENIENCE INC Full time
Job Title: Retail Store Supervisor

OHM Convenience Inc. is seeking a highly skilled and experienced Retail Store Supervisor to join our team. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our retail store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and Train Staff: Lead and develop a team of sales associates, providing guidance and support to ensure they meet sales targets and provide exceptional customer service.
  • Assign Sales Workers to Duties: Effectively manage the workload of sales associates, ensuring they are equipped to handle customer inquiries and sales transactions.
  • Hire and Train or Arrange for Training of Staff: Recruit and onboard new staff members, providing comprehensive training to ensure they meet the company's standards.
  • Authorize Payments and Order Merchandise: Process payments and orders, ensuring accurate and timely transactions.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and meet business needs.
  • Sell Merchandise: Provide excellent customer service, promoting and selling products to meet sales targets.
  • Prepare Reports: Analyze sales data and prepare reports on sales volumes, merchandising, and personnel matters.
  • Resolve Issues: Address customer complaints, supply shortages, and other issues that may arise.
  • Organize and Maintain Inventory: Ensure accurate inventory levels, managing stock and maintaining a clean and organized store environment.
  • Supervise and Coordinate Activities: Oversee the activities of sales associates, ensuring they meet sales targets and provide excellent customer service.
  • Oversee Payroll Administration: Manage payroll, ensuring accurate and timely payments to staff.
  • Conduct Performance Reviews: Regularly review staff performance, providing feedback and coaching to improve sales and customer service.
Support for Diversity and Inclusion:
  • Accessible and Inclusive Recruitment: Apply accessible and inclusive recruitment policies to accommodate persons with disabilities.
  • Support for Newcomers and Refugees: Recruit and support newcomers and refugees, providing mentorship programs and diversity training.
  • Support for Youth: Offer on-the-job training and awareness training to create a welcoming work environment for youth.
  • Support for Veterans: Provide awareness training and offer workshops, counseling services, and resources to support Veterans in their transition to the civilian workforce.
  • Support for Indigenous People: Provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers.
  • Support for Mature Workers: Apply hiring policies that discourage age discrimination, provide awareness training, and offer phased retirement options.
  • Support for Visible Minorities: Apply hiring policies that discourage discrimination against members of visible minorities, provide diversity and cross-cultural training.