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Customer Service Supervisor

2 months ago


Coquitlam, British Columbia, Canada Renodiz Flooring &Design Centre Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Renodiz Flooring & Design Centre Inc. The successful candidate will be responsible for supervising workers and projects, coordinating and scheduling activities, and ensuring the smooth operation of our customer service department.

Key Responsibilities
  • Supervise and Coordinate - Supervise a team of customer service representatives and coordinate their activities to ensure excellent customer service.
  • Customer Service - Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Project Management - Manage and coordinate projects from start to finish, ensuring that they are completed on time and within budget.
  • Team Management - Recruit, train, and develop a team of customer service representatives to ensure that they have the skills and knowledge needed to provide excellent customer service.
  • Communication - Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that the team is working efficiently.
Requirements
  • Education - Secondary (high) school graduation certificate.
  • Experience - 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills - Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Certifications - CADD Course.
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing excellent customer service. The ideal candidate will be able to work independently and as part of a team, and will have a strong commitment to customer satisfaction.

What We Offer
  • Competitive Salary - A competitive salary and benefits package.
  • Opportunities for Growth - Opportunities for career advancement and professional development.
  • Collaborative Team Environment - A collaborative and supportive team environment.