Customer Service Supervisor

2 weeks ago


Port Coquitlam, British Columbia, Canada Vansa Renovation Ltd Full time
Customer Service Supervisor

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Master Swift Renovation and Construction. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Supervise and Train Team Members: Lead and mentor a team of customer service representatives to ensure they have the skills and knowledge needed to provide excellent service to our customers.
  • Manage Customer Inquiries: Respond to customer inquiries in a timely and professional manner, resolving issues and concerns in a fair and efficient way.
  • Monitor and Analyze Performance: Track and analyze customer service metrics to identify areas for improvement and implement changes to enhance the overall customer experience.
  • Collaborate with Other Departments: Work closely with other departments, such as sales and marketing, to ensure that customer needs are met and exceeded.
Requirements:
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
  • Language: English
  • Work Hours: 40 hours per week
What We Offer:
  • Opportunity to Work with a Dynamic Team: Join our team at Master Swift Renovation and Construction and be part of a dynamic and growing organization.
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package to our employees.
  • Professional Development Opportunities: We are committed to helping our employees grow and develop in their careers.


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