Food and Beverage Operations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Deerhurst Resort. As a key member of our F&B team, you will be responsible for overseeing the daily operations of our hotel outlets and banquet department.
Key Responsibilities
- Supervise restaurant operations and banquet to ensure exceptional guest service and efficient service delivery.
- Participate in new staff orientation and provide ongoing training to ensure service standards are met.
- Ensure uniform standards are met and maintain a clean and safe work environment.
- Assist in developing opening and closing procedures and maintain a presence on the floor during outlet hours.
- Liaise with guests, conveners, and conference services to ensure a seamless guest experience.
- Ensure accurate billing process for all servers and consistently inspect banquet and restaurant areas to ensure proper maintenance.
- Proactively identify and resolve guest concerns and follow up with team members to minimize reoccurrence.
- Schedule team members according to budgetary guidelines and business levels.
- Adhere to all hotel liquor and food regulations and attend F&B management meetings.
- Complete administration duties regarding budget, payroll, and forecasting.
Requirements
- Previous leadership experience in a hotel or restaurant setting.
- Strong communication and interpersonal skills.
- Ability to work well under pressure and maintain a high level of professionalism.
- Experience with restaurant reservation systems and Microsoft Office components.
- Smart Serve certification required.
What We Offer
Deerhurst Resort offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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