Service Writer Specialist

5 days ago


Ottawa, Ontario, Canada Brandt Full time
About the Role

We are seeking a highly organized and detail-oriented Service Writer to join our team at Brandt in Ottawa, Canada.

This is a full-time opportunity with a competitive salary of $45,000 - $60,000 per year, depending on experience.

Key Responsibilities
  • Assist the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
  • Field internal and external customer inquiries to the Service Department.
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
  • Maintain the service library with current information under the direct supervision of the Service Manager.
  • Maintain Service Department filing and records.
  • Update customer profiles using equipment, hours, or other information from the customer work orders.
  • Maintain accessories and supplies and prepare replacement orders.
  • Prepare Service Technician efficiency reports and process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
Requirements
  • High School Diploma or equivalent experience.
  • General understanding of mechanical/technical terms is preferred.
  • Bachelor's degree in Business Administration or related field is an asset.
What We Offer
  • A comprehensive benefits package including health, dental, and vision insurance.
  • A retirement savings plan with company match.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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