Samsung Experience Trainer

1 day ago

Canada OSL Retail Services Full time

At OSL Retail Services, we're a people-focused company that's at the top of our game. We've generated significant momentum in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit. This energy, enthusiasm, and engagement among our employees are driving us to new heights.

We're seeking a dynamic trainer and engaging content creator who is passionate about making technology exciting and relatable. As a brand ambassador for Samsung, you'll be the face of our consumer-facing learning programs built to inspire customers. You'll work with store teams to develop soft skills that strengthen our best-in-class sales excellence.

The Role:

The Field Trainer will design and facilitate engaging learning experiences and compelling content for our customers and store teams. Reporting to the Director of Sales, Samsung Experience Stores (SES), you'll collaborate daily with the Training Manager. You'll deliver consumer-facing learning sessions across our GTA stores and provide employees with stellar sales skills training to acquire knowledge, skills, and competencies effectively.

This role is ideal for someone who:

  • Is passionate about retail and creating memorable experiences
  • Has a knack for designing and delivering compelling training content materials
  • Is known for their storytelling ability and can influence, motivate, and inspire others
  • Is passionate about technology and its potential to improve and enhance consumer lifestyles

Your Responsibilities:

  • You'll support the customer experience of our stores by delivering engaging learning sessions
  • You'll schedule and manage facilitation, registration, and attendance of learning sessions
  • You'll facilitate weekly customer learning sessions or experience events
  • You'll drive awareness and engagement around learning sessions across all GTA in-line stores
  • You'll create engaging virtual and in-person training content (presentation, video, hands-on demo)
  • You'll collaborate with the Training Manager to ensure training material is tailored to key audience segments
  • You'll demonstrate compliance and training excellence through updates and regular reporting as needed
  • You'll assist with internal training projects to strengthen customer service and sales excellence skills
  • You'll provide hands-on training and soft skills mentoring to store employees during store visits
  • You'll foster connections with internal and external stakeholders, identifying opportunities and needs

To Succeed:

  • You'll have excellent knowledge of learning theories, instructional design models, and training methods
  • You'll have experience in facilitating groups in-person and online using engagement tools (polling, gamification)
  • You'll have working proficiency in Webex, MS Teams, and other online training vehicles for internal facilitation
  • You'll have strong proficiency in Microsoft Word, Excel, and PowerPoint
  • You'll have the ability to write effective copies, instructional text, audio scripts/video scripts
  • You'll have experience with video creation, considered an asset
  • You'll be able to travel across the GTA and manage a flexible schedule in the field
  • You'll take initiative with a self-starter attitude, demonstrating excellent time and project management

What We Offer:

  • A competitive salary range of $60-70K, plus bonuses and other perks
  • Vacation days plus additional flex days
  • Comprehensive benefits
  • Training and development opportunities to grow your career with one of Canada's Best Managed Companies
  • A supportive workplace culture and environment

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