Business Operations Lead
6 days ago
Perseus Group, a Constellation Software company, seeks a seasoned Business Operations Lead to spearhead our Professional Services Group (PSG). Reporting directly to the leadership team, you will be responsible for overseeing the successful implementation of new deals and upgrades/initiatives.
Salary: $120,000 - $160,000 per year, depending on experience, plus benefits and performance bonuses.
The ideal candidate will have a proven track record of leading high-performing teams in an SMB software environment. With a strong background in project management, training development, and staff optimization, you will be instrumental in driving customer satisfaction, loyalty, and retention.
About the Role:
- Implementation Excellence: Develop and tailor implementation processes and plans to meet diverse dealer requirements.
- Project Management: Direct and support project managers to guarantee timely and efficient project delivery, resulting in a PSG NPS score of at least 60%.
- Training Development: Design and ensure successful delivery of training sessions, both virtual and in-person, enabling continuous learning of the software for customers at all skill levels.
- Trainer Management: Support trainers in escalating or resolving customer inquiries and issues promptly, optimize trainer schedules, and develop comprehensive cross-training programs.
- Reporting & Tool Optimization: Develop and maintain comprehensive PSG metrics, reports, and dashboards, identifying necessary adjustments to improve implementation processes.
Requirements:
- Bachelor's degree in Business Management or IT-related field.
- 3+ years of experience leading a professional services team in an SMB software environment.
- Accounting or ERP software experience a plus.
- Strong problem-solving skills, with the ability to analyze information to make independent decisions quickly and effectively.
- Excellent organizational, time management, and customer service skills.
- Must be willing to travel up to 25% across Canada and the United States as required.
Location: Remote work arrangement available, with occasional travel required.
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