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Technical Field Specialist
1 week ago
STERIS is a leading provider of medical and surgical solutions, dedicated to helping healthcare professionals deliver exceptional patient care.
Job OverviewWe are seeking a Technical Field Specialist to join our team, responsible for maintaining, troubleshooting, and repairing complex equipment in hospitals, laboratories, and other customer locations. This is an exciting opportunity to work independently, providing top-notch service and building positive relationships with customers.
Key Responsibilities- Drive Customer satisfaction through proactive communication and commitment to resolving customer issues/problems.
- Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, installations as required, etc.
- Establish and maintain effective, communicative relationships with customers, managers, support functions, and the sales organization.
- Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers.
- High school diploma or GED with 2+ years of experience in a mechanical/technical role.
- Valid provincial driver's license with acceptable record and must maintain all required vaccines.
- Ability to travel to the USA for training.
- Ability to work flexible hours (at times outside normal business hours) and travel as required.
- Strong technical, organizational, problem-solving, and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Associate's or Bachelor's Degree in Mechanical or similar degree.
We value our employees and offer a comprehensive benefits package that supports your health, well-being, and financial future.
Benefits include:
- Market Competitive Pay
- 3 weeks vacation and 12 added holidays
- Excellent Healthcare, Dental, and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- Retirement plan with company match
