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Assistant Manager

1 month ago

London, Ontario, Canada Lush Full time

Position: Assistant Manager

Hours: 40 Weekly

Job Summary:

Lush North America is seeking an experienced Assistant Manager to join our team. As a key member of our retail leadership team, you will be responsible for supporting the Shop Manager in all business areas and providing exceptional customer service.

Responsibilities:

Sales & Customer Experience:

  • Collaborate with your team to exceed daily sales goals and provide a unique and inclusive customer experience.
  • Educate customers and staff on our brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Develop and maintain a deep understanding of our products and make informed recommendations to customers.
  • Drive sales by demonstrating strong business acumen and understanding of metrics, budgets, and reports.

Team Leadership:

  • Lead by example and support your team on the sales floor, answer questions, remove obstacles, and motivate them to meet their sales goals.
  • Grow talent by owning your own development, assessing your performance, seeking feedback, and resources, and opportunities to improve and elevate your skills.
  • Be present and adaptable to the needs of the business and your team.
  • Live with purpose and engage your team to ensure they are inspired, motivated, and building strong peer and customer relationships.
  • Recruit and select top-performing staff by working actively within your markets to network, hire, and succession plan.
  • Collaborate with your Manager to create and execute plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging practices.

Operational Excellence:

  • Support your manager to maintain a compliant shop and ensure staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
  • Manage inventory and stock levels to ensure the right products are in the store at the right times within your allocated budget.
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately.

Qualifications:

Required:

  • 1-3 years managing or supervising in a retail environment.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking, and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory, and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business.
  • Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends.

Preferred:

  • Experience with consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
  • Basic HR skills in hiring, scheduling, training, and performance management.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

About Lush:

Lush North America is committed to fostering a culture of inclusion and respect within a diverse workforce. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

Equal Opportunity Employer:

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected, and enforced by the law under federal or provincial/state jurisdiction.