Mastering Experience Strategy

2 weeks ago


Mississauga, Ontario, Canada COMPASS GROUP CANADA Full time

We are Compass Group Canada, a global foodservice and support services company that's the 6th largest employer in the world. Our team of experts is dedicated to delivering exceptional customer experiences through innovative technology products and services.

Role Summary

We are seeking an experienced Design Director to lead our Experience Strategy team. As a key member of our leadership team, you will be responsible for envisioning emerging experiences, challenging the status quo, and advocating for a spirit of curiosity and experimentation throughout the organization.

  • Elevate Design: Work closely with our leadership team and stakeholders to identify high-potential opportunity spaces and themes. Develop a repeatable approach to identify new initiatives, envision experiences, and graduate projects into actual products.
  • Strategic Designer: Think strategically and execute methodically, with a focus on evolving ourselves towards new interaction models. Catalyze change with a conviction of what experiences need change, based on data, facts, and evidence if available.

We're looking for a curious opportunist who can interpret rough understanding of our parent group's business operations and context into design opportunities to reframe users' experience with digital technology. You should have experience in turning research insights into designs that address needs and opportunities.

A strong understanding of delivery and execution within Agile and SCRUM methodologies is essential. Additionally, experience advocating for Data, Insights, and UX to be thought-partners for Product and Digital Strategy is preferred. If you have a passion for simplifying work for colleagues through constant evolution of enterprise software experiences and its implications on analog and digital workflows, we'd love to hear from you.

About Us

We are committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation.

We offer a competitive salary range of $140,000 - $170,000 per year, depending on experience. This estimate is based on industry standards for this role in Canada. We also provide benefits such as comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.

What We Offer
  • $140,000 - $170,000 per year salary range
  • Comprehensive health insurance
  • Retirement savings plan
  • Opportunities for professional growth and development


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