Implementation Specialist
4 weeks ago
About the Role
The Implementation Consultant is a key member of our Enterprise Solutions team, responsible for delivering exceptional quality consulting, configuration, and training activities. This role operates as a knowledge leader in the industry, working with our solutions to help courts of all sizes better serve the public.
Key Responsibilities
- Evaluate client business procedures and provide recommendations to improve product and business efficiencies
- Reengineer and implement business processes around the usage of software applications
- Collaborate with colleagues and managers to design, implement, and proactively manage a superior software experience for our clients
- Host client-facing meetings to understand and document clients' business processes and configure applications based on business needs and accepted best practices
- Lead or facilitate configuration sprints, and identify opportunities for software enhancement
- Provide in-person and remote training for software applications to both new and existing customers
- Create and maintain technical and business process documentation as business needs require
- Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts
- 5-30% travel is required
- Perform other job-related duties and responsibilities as assigned
Qualifications
- BS/BA degree in a related field or equivalent experience is required
- 2+ years of experience in software implementation consulting or transferable work with external clients is preferred
- Ability to work under pressure, in an ambiguous environment, and problem-solve with a positive attitude
- Familiarity and ease with computer systems and common software products
- Strong problem-solving and execution skills
- Excellent interpersonal skills, including verbal and written communication skills, teamwork, strong attention to detail, and customer service skills
- Exceptional presentation and communication skills
- Must be self-motivated, proactive, and able to work well under pressure
What We Offer
As a member of our team, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on the lives of citizens. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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