Customer Experience Team Lead Specialist

4 weeks ago


Toronto, Ontario, Canada VGW Full time

Customer Experience Team Lead


We are currently seeking a talented Customer Experience Team Lead to join our team at VGW, an interactive entertainment company that harnesses technology and creativity to deliver world-class, free-to-play games.



About the Role

The Customer Experience Team Lead will be responsible for leading our customer support team in Toronto, providing exceptional support to our players, and collaborating with cross-functional teams to drive business growth.



Key Responsibilities

  • Lead a team of customer support agents to provide timely and effective support to players
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with product development and operations teams to identify and resolve issues
  • Monitor and analyze customer feedback to inform business decisions


Requirements

To be successful in this role, you will need:



  • Strong leadership and communication skills
  • Experience in customer support or a related field
  • Ability to analyze data and make informed decisions
  • Collaborative mindset and strong team player

We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



  • Toronto, Ontario, Canada TEAM DURANI INC. Full time

    **Job Summary:**We are seeking a highly skilled and experienced Operational Management Specialist to join our team at TEAM DURANI INC. as a Senior Team Lead.The successful candidate will be responsible for overseeing the day-to-day operations of our department, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Team...


  • Toronto, Ontario, Canada Mark's Full time

    About the RoleAs a Customer Experience Team Lead at Mark's, you will be responsible for creating a positive culture where associates are recognized for exceptional service.Your Key ResponsibilitiesPartner with SGM to hire and build a strong and diverse team.Assist in scheduling and workload planning for efficient operations.Take ownership of loyalty programs...


  • Toronto, Ontario, Canada BRC Group - Tayco and BRC Full time

    Job OverviewBRC Group - Tayco and BRC is seeking an experienced CUSTOMER EXPERIENCE TEAM LEAD to drive customer satisfaction and excellence across our organization.


  • Toronto, Ontario, Canada Holt Renfrew Full time

    Holt Renfrew is a leading luxury retailer offering an inspiring, fashion-driven environment with opportunities to learn and grow.Our Sales Associate role comes with a competitive total compensation package, including a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.Job...


  • Toronto, Ontario, Canada Pizza Hut Full time

    Job DescriptionWe are seeking a highly skilled Operations Team Lead to oversee the daily operations of our customer-facing teams at Pizza Hut. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.Key Responsibilities:Team Leadership: Supervise a team of 5-10 staff members, providing guidance,...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...


  • Toronto, Ontario, Canada Torrid Full time

    Job SummaryWe are seeking a Customer Experience Specialist to join our team at Torrid. As a key member of our sales floor, you will provide an exceptional shopping experience for every customer, ensuring they feel comfortable, cared for, and confident in their purchasing decisions.About the RoleThe ideal candidate will possess excellent communication skills,...


  • Toronto, Ontario, Canada OMERS Full time

    We're seeking a highly skilled Customer Experience Specialist to join our Member Experience Team at OMERS. As a key member of our team, you'll be responsible for providing exceptional service to our members, employers, and pensioners.With a strong focus on technical expertise and customer satisfaction, this role requires excellent communication and...


  • Toronto, Ontario, Canada CNTower Full time

    Job SummaryWe are seeking an Ambitious Customer Experience Specialist to join our team at the CN Tower in Toronto, ON. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleAs a key member of our Canadian Banking Branch network, this Customer Experience Specialist role is designed to provide exceptional service throughout the customer's journey.The ideal candidate will be people-centric and able to connect with customers in a relatable way. Key responsibilities include:Taking a proactive approach to discovering...


  • Toronto, Ontario, Canada Michaels Full time

    Job OverviewWe are seeking a Customer Experience Team Lead - Retail Operations to join our team at Michaels. This role is responsible for delivering exceptional customer experiences and driving retail operations excellence in our stores.


  • Toronto, Ontario, Canada Indigo Full time

    About the RoleIndigo is seeking a Customer Operations Leader – Store Experience to join our team. This role is responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCoach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service...


  • Toronto, Ontario, Canada AutoTrader Full time

    We are seeking a highly skilled Customer Onboarding Experience Specialist to join our team at AutoTrader. This is an exciting opportunity for a customer-focused professional to take ownership of the onboarding process, ensuring a seamless experience for our clients.Job Summary:The ideal candidate will have a minimum of 2-3 years of customer support...


  • Toronto, Ontario, Canada saint-gobain Full time

    OverviewWe are seeking a highly skilled Customer Service Experience Specialist to join our Ottawa branch. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our business.Job DescriptionThis is an exciting opportunity for a professional with excellent communication skills and a...


  • Toronto, Ontario, Canada Mark's Full time

    Role Overview As a Store Manager, Customer Experience Specialist at Mark's, you will be responsible for creating a positive and engaging customer experience on the sales floor. Key Responsibilities • Partner with SGM to build a strong and diverse team, focusing on customer satisfaction and loyalty. • Assist in scheduling and workload...


  • Toronto, Ontario, Canada Snapcommerce Full time

    About the RoleWe are seeking a highly motivated Customer Experience Enhancement Specialist to join our growing Operations team. The selected individual will play a pivotal role in enhancing customer satisfaction by improving processes, resolving escalated customer issues, leveraging advanced technology tools, and conducting comprehensive analyses to assess...

  • Sales Associate

    2 weeks ago


    Toronto, Ontario, Canada Savers Full time

    About Us Savers is a leading thrift operator with a mission to champion reuse and inspire a future where second-hand is second nature. Our 300+ stores across the US, Canada, and Australia are supplied with gently-used items donated by the community to local nonprofit organizations. We're looking for a Retail Store Associate to create an exceptional...


  • Toronto, Ontario, Canada AppleOne Full time

    Job SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at AppleOne. This hybrid position offers a unique blend of customer service and support, with opportunities for growth and development.About the RoleThis is a full-time opportunity that requires strong communication and problem-solving skills, as well as fluency...


  • Toronto, Ontario, Canada ServiceTitan Full time

    About ServiceTitan: We're reshaping the experience for both businesses and consumers in the trillion-dollar home services industry.We use the term 'Customer Solutions' because we believe 'support' and 'service' are only a piece of what our customers really want: Solutions to their home service needs.We're looking to hire Customer Solutions Specialists who...


  • Toronto, Ontario, Canada Fortune Customer Care Professionals Inc. Full time

    Job Title: Construction Quality Assurance SpecialistAbout Us: Fortune Customer Care Professionals Inc. is a leading provider of construction inspection services, committed to delivering high-quality results to our clients.Job Summary: We are seeking an experienced Construction Quality Assurance Specialist to join our team. As a key member of our inspection...