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Restaurant Operations Manager
1 month ago
Job Title: Restaurant Operations Manager
About the Role:
We are seeking a highly skilled Restaurant Operations Manager to join our team at Kwality Sweets & Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement and implement changes as needed.
- Monitor staff performance and provide coaching and training to ensure that staff are equipped to provide excellent customer service.
- Supervise staff in various areas of responsibility, including front-of-house and back-of-house operations.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Conduct performance reviews and provide feedback to staff.
- Organize and maintain inventory, including ordering supplies and managing stock levels.
- Ensure health and safety regulations are followed and maintain a clean and safe working environment.
- Negotiate arrangements with suppliers for food and other supplies.
- Participate in marketing plans and implementation.
- Address customers' complaints or concerns and provide excellent customer service.
- Plan, organize, direct, control, and evaluate daily operations.
Requirements:
- 7 months to less than 1 year of experience in a restaurant management role.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- Basic security clearance.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Flexibility and adaptability in a fast-paced environment.
Working Conditions:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Attention to detail.
Personal Suitability:
- Accurate.
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
Language: English.
Hours of Work: 35 hours per week.
