Customer Service Representative/Collector

2 weeks ago

Toronto, Ontario, Canada NCRI Inc. Full time

NCRI Inc. is seeking a motivated and performance-driven WFH Customer Service Representative/Collector to join our growing team.

Key Responsibilities:

  • Communicate with customers for all outstanding amounts
  • Establish a solid professional relationship with customers and educate them on best practices
  • Negotiate the best payment arrangement to help resolve customers' bills
  • Maintains a high level of professionalism
  • A background and credit check will be required

Requirements:

  • Call center experience
  • Collections experience is an asset
  • Attention to detail
  • Exceptional verbal & written communication skills in English
  • Professional phone etiquette
  • Proven ability to achieve targets
  • Dedication to maintaining a superior customer experience
  • Enthusiastic and a positive "can do" attitude
  • Ability to pass a background check

What we offer:

  • Competitive base pay, plus uncapped performance-based commission
  • Competitive insurance coverage, incentives, paid training, and breaks
  • Outstanding referral bonus program
  • Fun perks: Holiday events, food days, giveaways, prizes, themed events, and more

We are committed to providing the best work environment you've ever experienced.

Start your amazing career with NCRI today.

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