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Doorperson/Valet (Part-Time)

2 months ago

Ottawa, Ontario, Canada Accor Full time
Job Title: Doorperson/Valet (Part-Time)

Join our team at the Fairmont Chateau Laurier hotel in Ottawa, located in the heart of Canada's capital next door to the Parliament Buildings. We are seeking a Doorperson/Valet to provide exceptional service to our guests.

Responsibilities:
  • Provide parking assistance to guests upon arrival and departure of their vehicles.
  • Greet all guests arriving by vehicle and promote valet parking as the only hotel-related parking option.
  • Ensure customer satisfaction by offering the highest caliber of service to hotel guests.
  • Ensure all vehicle keys are clearly identified and stored in a locked location.
  • Provide guests with detailed parking fees and clear explanations of valet benefits.
  • Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles.
  • Complete thorough walk-arounds of guest vehicles prior to entering the garage and highlight any damage on corresponding valet parking tickets.
  • Provide guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
  • Provide the removal of items from stored vehicles if required and other miscellaneous services requested by guests or supervisors in a timely manner.
  • Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
  • Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security.
  • Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking.
  • Observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
  • Able to operate all types of vehicles (manual and regular transmission).
Qualifications:
  • Available to work weekends, evenings, and shift work.
  • Excellent verbal communication skills.
  • Excellent interpersonal skills.
  • Team-oriented.
  • Customer service-focused.
  • Professional manner and outgoing personality.
  • Valid Driver's License with no infractions.
  • Good command of the English language.
Physical Aspects of Position:
  • Frequent standing and walking throughout shift.
  • Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.).

Fairmont Chateau Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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