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Server (Part Time) - Hospitality Professional

1 month ago


Ottawa, Ontario, Canada Accor Full time

Job Summary:

We are seeking a skilled Server to join our Food and Beverage team at the Fairmont Chateau Laurier in Ottawa. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Responsibilities:

  • Consistently offer professional, friendly, and engaging service to guests
  • Assist guests with menu items, providing informative and helpful recommendations
  • Follow outlet policies, procedures, and service standards to ensure a seamless dining experience
  • Have full knowledge of beverage lists and promotions to make informed recommendations
  • Have full knowledge of all menu items, garnishes, contents, and preparation methods to answer guest questions
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned by management

Qualifications:

  • Previous customer service experience required
  • 1-2 years server experience in a similar environment
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Fluent in both official languages required
  • Smart Serve Certification required
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Passing grade on the written recruitment server exam

Physical Aspects of Position:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, lifting
  • Occasional ascending or descending stairs and ramps

Accommodation and Diversity:

Fairmont Chateau Laurier is committed to providing employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a work environment that values diversity and inclusion.