Executive Director, Client Services

3 hours ago


Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time
Job Overview

We are seeking an experienced Executive Director, Client Services to join our team at the Ontario Teachers Insurance Plan (OTIP). In this role, you will be responsible for leading a team of dedicated professionals in providing exceptional service to our clients.

About the Role

This is a senior leadership position that requires strong business acumen, excellent communication skills, and the ability to build and maintain strong relationships with clients and internal stakeholders. As an Executive Director, Client Services, you will be responsible for:

  • Developing and implementing strategies to improve client satisfaction and loyalty.
  • Leading a team of client service professionals to ensure seamless delivery of services.
  • Collaborating with internal teams to identify opportunities for process improvements and implementing changes as needed.
  • Maintaining open and transparent communication with clients and internal stakeholders.
Key Responsibilities

The successful candidate will have a strong background in client service management and experience in a similar role. They will also have:

  • Strong business acumen and analytical skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Highly organized and able to prioritize tasks effectively.
Requirements

To be considered for this role, you must have:

  • A bachelor's degree in business administration or a related field.
  • At least 5 years of experience in a client service management role.
  • Proven track record of delivering results and improving client satisfaction.
Salary Range

The salary range for this role is $120,000 - $150,000 per year, depending on experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a pension plan and generous vacation time.

How to Apply

If you are interested in this opportunity, please submit your resume and cover letter online.



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