Executive Director, Client Services
3 hours ago
We are seeking an experienced Executive Director, Client Services to join our team at the Ontario Teachers Insurance Plan (OTIP). In this role, you will be responsible for leading a team of dedicated professionals in providing exceptional service to our clients.
About the RoleThis is a senior leadership position that requires strong business acumen, excellent communication skills, and the ability to build and maintain strong relationships with clients and internal stakeholders. As an Executive Director, Client Services, you will be responsible for:
- Developing and implementing strategies to improve client satisfaction and loyalty.
- Leading a team of client service professionals to ensure seamless delivery of services.
- Collaborating with internal teams to identify opportunities for process improvements and implementing changes as needed.
- Maintaining open and transparent communication with clients and internal stakeholders.
The successful candidate will have a strong background in client service management and experience in a similar role. They will also have:
- Strong business acumen and analytical skills.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Highly organized and able to prioritize tasks effectively.
To be considered for this role, you must have:
- A bachelor's degree in business administration or a related field.
- At least 5 years of experience in a client service management role.
- Proven track record of delivering results and improving client satisfaction.
The salary range for this role is $120,000 - $150,000 per year, depending on experience.
BenefitsWe offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a pension plan and generous vacation time.
How to ApplyIf you are interested in this opportunity, please submit your resume and cover letter online.
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