Bilingual Call Center Representative

7 days ago


Mississauga, Ontario, Canada Echelon 56 Full time
Key Responsibilities

As a Customer Service Coordinator, you will be responsible for:

  • Providing prompt, accurate, and friendly customer service to our brokers and insureds
  • Responding to general billing inquiries
  • Processing credit card payments and applying them to the policy administration system
  • Managing a large number of incoming calls
  • Handling and resolving customer complaints in a professional manner
  • Keeping detailed records of customer interactions in the policy administration system

What You'll Need

To succeed in this role, you will need:

  • 1-3 years experience in a Call Centre environment and/or Accounts Receivable
  • Post-secondary education in a related field preferred
  • Fluency in French is required
  • Strong knowledge in MS Office skills - particularly Excel
  • Strong problem-solving skills, math skills; demonstrated logic and accuracy
  • Ability to multi-task

What We Offer

We offer a competitive total compensation and benefits package, annual shared success program based on performance, annual merit increases based on performance, registered pension plan with a matching contribution component, and complimentary CAA Membership.



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