Customer Service Representative

3 days ago


Kitchener, Ontario, Canada The Canada Life Assurance Company Full time
About the Role
Influencing client loyalty and retention through consistent, accurate, and high-level service delivery is crucial for this role. As a Senior Service Specialist Client Support at The Canada Life Assurance Company, you will investigate, resolve, and respond to client non-licensable queries while researching further information as required. You will also prepare and process insurance and investment requests, documentation, and transactions, maintaining accurate and detailed records of client interactions in the CRM system.

This position requires strong communication skills, including the ability to communicate effectively with clients, partners, and colleagues. The ideal candidate will possess excellent problem-solving skills, attention to detail, and a strong ability to utilize professionalism and deliver high-level customer service.

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