Customer Service Representative and Numismatics Expert

1 week ago


Kitchener, Ontario, Canada Colonial Acres Coins Ltd. Full time

We are seeking a highly skilled Customer Service Representative to join our team at Colonial Acres Coins Ltd. in Kitchener, ON.

Job Summary

This is a permanent full-time position responsible for providing exceptional customer service to collectors of numismatics worldwide. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to multitask and work in a fast-paced environment.

About Us

Colonial Acres Coins Ltd. has been in business since 1991 and strives to provide exceptional customer service to collectors of numismatics worldwide. We focus on Canadian products and offer services both online and in-store.

Key Responsibilities
  • Assist customers with their purchases
  • Process transactions & daily reconciliation
  • Maintain inventory on an online platform
  • Proficient in cash handling
  • Organize and maintain products and displays in the store front
  • Collaborate with management teams, and other departments to stay updated on new products, services, and policies to ensure smooth operation in day-to-day business
  • Engage with clients in a friendly and professional manner while actively listening to their needs and concerns
  • Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
Requirements
  • 1+ years experience in a customer service environment
  • High school diploma or equivalent required
  • Criminal record check required
  • Eligible to work in Canada
  • Comfort and ease in dealing with the public in an upbeat, friendly manner
  • Excellent written and oral communication skills
  • Excellent problem-solving skills
  • Ability to multitask
  • Internet navigation and website user knowledge
  • Computer proficiency
  • Ability to work in a fast-paced, customer first environment
  • Ability to maintain strict confidentiality with customer account information
Benefits
  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
Salary and Schedule

The estimated annual salary for this position is $39,600 (based on 37.5 hours/week at $19/hour) + benefits. The schedule is Monday to Friday, 9am to 5pm, with one Saturday per month from 9:30am to 3pm.



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