Host/Hostess

4 weeks ago

Kelowna, British Columbia, Canada SSP Group Full time

Job Title: Host/Hostess

About the Role:

We are seeking a friendly and welcoming Host/Hostess to join our team at SSP America. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for creating a warm and inviting atmosphere in our restaurant.

Key Responsibilities:

  • Greet guests in a courteous and professional manner and escort them to their table
  • Seat guests and maintain organization and flow in the restaurant
  • Assist guests with children and special needs, as required
  • Present menus, answer questions, and offer suggestions regarding food and service
  • Inform servers and management of special needs and/or potential problems with guests
  • Clear and reset counters or tables at conclusion of each course
  • Ensure complete guest satisfaction
  • Thank guests for their patronage upon exiting the restaurant

Requirements:

  • 6 months' experience working in retail or food service environment
  • High school diploma preferred
  • Verbal and written communication
  • Ability to read, speak, and understand the English language in order to communicate with guests and take orders
  • Experience in dealing with problems involving customer service
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
  • Food handlers permit as required by law

About SSP America:

SSP America is a leading provider of food and beverage services in the Kelowna International Airport. We are committed to providing exceptional customer service and creating a welcoming environment for our guests. We are an equal opportunities employer and welcome applications from a diverse range of candidates.

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