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Hotel Operations Manager

2 months ago

Osoyoos, British Columbia, Canada Sahara Courtyard Inn Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Sahara Courtyard Inn Ltd.

Key Responsibilities
  • Develop and implement effective policies and procedures to ensure smooth daily operations
  • Recruit, train, and supervise a team of staff to deliver exceptional customer service
  • Negotiate with suppliers to secure the best possible deals for materials and supplies
  • Manage budgets and monitor revenues and expenses to ensure financial stability
  • Implement marketing strategies to increase occupancy rates and revenue
  • Oversee maintenance activities to ensure the hotel's facilities are well-maintained and safe for guests
  • Address customer complaints and concerns in a professional and timely manner
  • Establish and manage work schedules to ensure adequate staffing levels
Requirements
  • 5+ years of experience in hotel management
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing circumstances
  • Strong problem-solving and analytical skills
Working Conditions
  • Full-time position
  • 40 hours per week
  • English language proficiency