Operations Supervisor

4 weeks ago

Belleville, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly motivated and experienced Operations Supervisor to join our team at Shorelines Casino Belleville. As a key member of our operations team, you will be responsible for assisting with the planning and directing of site operations, as well as providing leadership and guidance to designated departments.

Key Responsibilities
  • Assist in the planning and directing of site operations, ensuring compliance with all policies and procedures.
  • Provide leadership and guidance to designated departments, including Cage, Slots, and Guest Services.
  • Monitor and analyze team member productivity, work skills, and behaviors.
  • Develop and cultivate strong working relationships with all stakeholders, including guests, management, team members, and regulators.
  • Ensure compliance with policy and procedure, legislation, health and safety, and other statutory regulations and programs.
  • Anticipate operational and service issues, trouble-shoot, and resolve guest concerns.
  • Administer the Collective Agreement and grievance discussions (where applicable).
Requirements
  • Minimum 2 years of experience in gaming/casino management.
  • Experience working in various departments within gaming an asset.
  • Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
  • Proven leadership skills and the ability to train and develop team members.
  • Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication.
  • A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Computer proficiency in MS Office.
  • The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO.
  • Ability to obtain Smart Serve.
What We Offer
  • A dynamic and inclusive work environment that encourages creativity and celebrates success.
  • The tools and technology needed to delight your clients.
  • The opportunity to work with and learn from diverse industry leaders.
  • Freedom to innovate and support new and better ways to be successful.
  • An environment that values diversity as a source of strength.

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