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Warehouse Operations Manager

2 months ago

Markham, Ontario, Canada Maple Supply Chain Management Inc. Full time $70,000 - $90,000

About Us:

Maple Supply Chain Management Inc. is a leading provider of logistics and supply chain solutions, serving a diverse range of globally recognized brands and e-commerce platforms.

Our Mission:

We aim to set the standard as the leading supply chain solutions provider for both digital and traditional commerce worldwide, by continually developing and innovating in the field of logistics and supply chain management.

Job Summary:

We are seeking a highly skilled and experienced Warehouse Operations Manager to lead all aspects of our Distribution Center's operations in a dynamic and fast-paced environment.

Key Responsibilities:

  • Manage and optimize complex warehouse and logistics operations, ensuring adherence to high standards of safety, efficiency, and customer satisfaction.
  • Guide and support warehouse operations, emphasizing safety, service, and financial goals.
  • Lead the supervisory team and warehouse staff in achieving these goals, ensuring alignment across all operations.
  • Maintain and monitor key performance indicators to ensure that all processes align with company standards and exceed customer expectations.
  • Provide prompt and professional responses to customer inquiries, requests, and complaints.
  • Strategically manage the warehouse's financial operations, focusing on budgeting and cost savings.
  • Prepare detailed monthly, quarterly, and annual financial reports that highlight performance against financial goals.

Safety and Compliance:

Ensure compliance with all safety policies, conduct regular inspections and training, and maintain high standards of workplace safety and sanitation.

Employee Management:

Direct the comprehensive management, training, and development of warehouse staff, fostering a culture of excellence by developing and motivating the team to achieve peak productivity and performance.

Performance Management:

Manage and evaluate the performance of the department, monitoring daily KPIs and ensuring tasks are completed efficiently.

Facility Management:

Supervise the maintenance of the facility and equipment, ensuring compliance with all safety and warehousing standards.

Requirements:

  • University degree or college diploma in Logistics, Supply Chain Management, or a related field.
  • 3-5 years of progressive experience in supply chain, warehouse, and logistics management, ideally within a high-velocity distribution environment.
  • Demonstrated ability to lead with a strong capability for building and maintaining relationships.
  • Technical proficiency in Microsoft Office suite and experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
  • Extensive knowledge of warehouse operations, procedures, and legal guidelines pertinent to the logistics and supply chain field.

Language:

~ Mandarin (required)