Telehealth Nurse

4 weeks ago

Burnaby, British Columbia, Canada PHSA Full time
Job Title: Telehealth Nurse

We are seeking a skilled and compassionate Telehealth Nurse to join our team at Healthlink BC. As a Telehealth Nurse, you will play a vital role in providing non-emergency health information and advice to patients across British Columbia and Yukon.

Key Responsibilities:
  • Respond to and initiate telephone calls from patients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources and activities to enhance telehealth nursing practice and client care.
  • Document and forward compliments and complaints from patients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Apply knowledge to promote an integrated self-care health program and practice shared decision-making with patients.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.
Requirements:
  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills and experience with relevant software such as MS Word and contact centre applications.
  • Ability to teach and work as a member of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
What We Offer:
  • A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

We are committed to employment equity and encourage all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background, and experience, and value a safe, inclusive, and welcoming environment.

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