Customer Support Specialist

2 weeks ago


Fredericton, New Brunswick, Canada Varsity Tutors LLC Full time

About the Role

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As a Customer Retention Specialist at Varsity Tutors LLC, you will play a critical role in driving customer engagement and retention. You will be responsible for assessing customer needs, managing accounts, and resolving issues through empathetic and efficient service.

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About Us

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We are a fast-growing online learning company that is committed to transforming the way people learn. Our award-winning platforms connect students and professionals worldwide with personalized instruction, and our comprehensive learning destination offers over 3,000 subjects across multiple formats.

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Key Responsibilities

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The successful candidate will have experience in handling high-level customer escalations, with strong emotional intelligence and problem-solving skills. They will be able to work independently and multitask, with excellent verbal and written communication skills, and a strong ability to build trust and relationships with customers.

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What We Offer

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In addition to a competitive base salary and commission structure, we offer a comprehensive benefits package, including health insurance, 401K matching, and paid time off. Our remote work environment provides flexibility and autonomy, with opportunities for career growth and professional development.



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