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Executive Director
2 months ago
Verve Senior Living is seeking a highly skilled and experienced General Manager to lead our team at White Cliffe Terrace. As a key member of our leadership team, you will be responsible for overseeing the overall operation of the residence, ensuring exceptional resident care, and driving business growth.
Accountability ObjectiveUnder the direction of the regional manager, you will direct the overall operation of the home, meeting financial, occupancy, and service objectives in accordance with corporate and home philosophy and mission.
Background and Qualifications- Degree or diploma in healthcare administration, long-term care, or hotel management, with a proven work record in the hospitality or retirement industry.
- Must have Food Handler and Smart Serve Certifications.
- Knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs.
- Exceptional English communication skills essential.
- Proficient in Word and Excel.
- Oversees, participates in, and contributes to all aspects of the Verve Quality Improvement (VQI) Program.
- Assumes responsibility for achieving occupancy goals as set by Verve.
- Ensures the needs of residents are assessed on admission and as required thereafter, and assists in making recommendations to residents, families, or staff to promote maximum resident independence and to ensure a smooth transition to the various available services or alternate accommodations if required.
- Ensures orientation programs for new residents are conducted.
- Ensures appropriate admission, transfer, and discharge of residents according to terms as set out in the Tenancy Agreement and CHIP package.
- Develops and maintains positive public relations with residents, their families, and the community, and promotes the home through community outreach.
- Ensures that all receivables are collected on time and that bank deposits are made regularly.
- Ensures provision of high-quality resident services and effective fiscal performance of all departments through participative leadership and adherence to established performance standards.
- Assists in preparing operating and capital budgets and implements controls for effective use of resources within approved budget.
- Ensures all personnel and medical records are maintained in compliance with legal and corporate requirements.
- Purchases supplies and equipment, and ensures upkeep of the physical plant and grounds.
- Recommends to the regional manager changes in administrative policies to carry out the objectives of the corporation.
- Ensures the home is in compliance with all governmental legislation and corporate policies and procedures, including all aspects of health and safety.
- Hires, trains, and supervises all department managers and conducts regular staff meetings.
- Ensures that all reports required by the corporate office are completed in a timely fashion.
- Conducts performance appraisals on departmental managers and ensures that all other performance appraisals are completed as per Diversicare policy and as required.
- Oversees all aspects of the Attendance Awareness Program, including staff recognition for good attendance.
- Develops appropriate departmental objectives for the home with the assistance of the management staff.
- Ensures appropriate marketing, advertising, and public relations activities are coordinated to maintain a positive image in the community.
- Meets with prospective residents and their families and conducts tours in the absence of the marketing manager and/or marketing assistant.
- Sits on committees as required.
- Assumes on-call responsibility for the home and also delegates this function.
- Attends and participates in regional administrator/general manager meetings.
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System.
Verve Senior Living is an equal opportunity employer. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
