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SaaS Product Expert

2 weeks ago

Toronto, Ontario, Canada LAWPRO Full time
About the Role:

LAWPRO is seeking an experienced Business Analyst and Quality Assurance Specialist to join its team. The ideal candidate will have a proven track record of working with external vendors and managing vendor relationships. This role requires adaptability and a demonstrated ability to thrive in environments with changing priorities.

Key Responsibilities:
  1. Gather and analyze business requirements for SaaS products.
  2. Develop comprehensive test plans, test cases, and test scripts.
  3. Conduct thorough analysis of existing processes and identify areas for improvement.
  4. Coordinate with vendors to ensure alignment on project requirements, timelines, and deliverables.
  5. Manage defect tracking and resolution processes.
  6. Provide ongoing support and maintenance for SaaS products.