Hotel Receptionist

4 weeks ago


High Level, Canada Super 8 by Wyndham Full time
Hotel Front Desk Clerk Job Description

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Super 8 by Wyndham. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Investigate complaints and claims
  • Resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
Work Environment:
  • Hotel, motel, resort
Language:
  • English
Hours:
  • 30 to 44 hours per week

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