Hotel Receptionist
2 months ago
Join the Flamingo Inn team as a Hotel Front Desk Clerk and be part of a dynamic and customer-focused environment. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care to ensure all guests are checked in and out smoothly.
- Take, cancel, and change room reservations as needed, always maintaining accurate records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication with colleagues.
- Follow emergency and safety procedures, always prioritizing the well-being of our guests and staff.
- Answer telephone calls and relay messages to guests and colleagues, providing exceptional customer service at all times.
- Assist guests with special needs, providing personalized support and care.
- Contact guests to deliver requested wake-up calls, ensuring they start their day on a positive note.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Attention to detail and ability to multitask in a fast-paced environment.
- Ability to stand for extended periods, moving around the front desk area as needed.
- A dynamic and supportive work environment.
- Opportunities for growth and development within the company.
- A competitive salary and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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