Senior Technical Operations Manager

2 months ago


Saskatoon, Saskatchewan, Canada Equitable Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Administrator to join our Deposit Operations team at Equitable Bank. As a key member of our team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.

Key Responsibilities
  • Provide support, guidance, and mentorship to administrators and help execute business unit priorities.
  • Assist with the continued education and training of existing staff, raise and document issues as they arise.
  • Participate in quality assurance reviews of staff members' work during high volume times.
  • Assist the Manager/Associate Manager to ensure all time-sensitive processes are completed as scheduled.
  • Play a key role in handling, responding to, or reporting any complaints received.
  • Ongoing review of existing processes and controls to identify areas of improvement and recommend solutions to the Manager.
  • Answer a diverse range of incoming inquiries and provide one-on-one guidance pertaining to financial and trust products.
Requirements
  • Strong knowledge of regulations affecting the business, such as Privacy (PIPEDA), Deposit Type Instruments Regulations (DTIR), CDIC, CRA reporting, FCAC complaint handling, pension, and registered plan regulations.
  • Proficiency with MS Office (specifically Word & Excel).
About Us

Equitable Bank is a leading financial institution that is deeply committed to inclusion. We offer a fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience.

The incumbent will be working hybrid and in-office time will be spent working from Equitable Bank's additional office space located at 351 King Street East, Toronto, ON.



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    {"title": "Senior Technical Administrator", "description": "Job SummaryWe are seeking a highly skilled Senior Technical Administrator to join our team at Equitable Bank. As a key member of our Deposit Operations team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.Key...


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    {"title": "Senior Technical Administrator", "description": "Job SummaryWe are seeking a highly skilled Senior Technical Administrator to join our team at Equitable Bank. As a key member of our Deposit Operations team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.Key...


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    {"title": "Senior Technical Administrator", "description": "Job SummaryWe are seeking a highly skilled Senior Technical Administrator to join our team at Equitable Bank. As a key member of our Deposit Operations team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.Key...