Senior IT Infrastructure Specialist
2 weeks ago
About the Role:
We are seeking an experienced Infrastructure Support Analyst to join our IT Department at Almag Aluminum. As a key member of our team, you will be responsible for analyzing and implementing technical solutions to support the integration and standardization of our Information Technology systems and IT infrastructure.
Key Responsibilities:
- Network Security and Incident Response: Respond to network security events and incident escalations from the first-level support team.
- IT Infrastructure Projects: Manage IT infrastructure projects, including design, installation, upgrade, migration, configuration, integration, and testing.
- Server Patching: Execute and schedule server patching to ensure the security and stability of our systems.
- System Optimization: Investigate, optimize, tune, design, and implement best practices across systems and applications.
- Documentation: Develop clear, concise installation, configuration procedures, run books, and other documentation as required to maintain and achieve operational standards and compliance.
- Technical Support: Provide necessary support and work with various providers on key technologies such as Active Directory, Servers & Storage, Virtualization, Disaster & Recovery, Security, and Compliance.
- Automated Approaches: Develop automated approaches and scripts for system administration tasks where possible and appropriate.
- Problem-Solving: Diagnose and troubleshoot IT infrastructure problems, engaging other team members and partners as necessary to resolve issues as soon as possible.
- Tier III Support: Respond to complex help desk tickets, emails, and in-person requests for technical support in a timely and professional manner.
- After-Hours Support: Provide Tier III support and after-hours (on-call) support of critical systems and processes, intervening to correct issues when necessary.
- Monitoring and Maintenance: Perform monitoring, OS, and software upgrades, and regular maintenance of servers, storage, and other equipment.
- IT/OT Convergence: Collaborate with other teams to develop and implement IT/OT converged systems that enable secure, seamless communication and collaboration between IT and OT systems.
- Continuous Improvement: Analyze current IT systems, networking, and identify areas for improvement.
- Training and Coaching: Provide support, training, and coaching of other members in the team.
Requirements:
Education/Experience:
- Post-secondary diploma or degree in Computer Science or Computer Engineering
- 5+ years' technical experience in supporting Server Infrastructure, Virtualization, Storage Devices (SAN), and Active Directory services
- 5+ years' experience in configuring and troubleshooting TCP/IP protocols and LAN/WAN
- 5+ years' experience with data centers, Azure, VMware, Hyper-V
- 5+ years' experience with Active Directory, Group Policy, PowerShell, TCP/IP, File & Print Services, Microsoft Intune
- 5+ years' hands-on experience with Cloud computing (Azure, AWS, Office 365)
- Proven experience supporting and troubleshooting SSL VPN access, FortiGate Administration
- Solid understanding of storage (Veeam Backup and Replication)
- Previous experience implementing network architecture (LAN/WAN), server, physical, virtual, and cloud
- Experience with integrating IT/OT security
- IT/OT convergence experience is an asset
Technical Skills/Competence:
- Solid knowledge of Microsoft Technologies and infrastructure services: Windows Servers (2016, 2019, 2022), Active Directory, Group Policy, and Server Administration
Benefits:
We offer a full and competitive benefits package including:
- Profit sharing
- Health care spending account
- Education assistance program
- Health and dental
- Life AD&D
- Long-term disability
- Critical illness insurance
- Gym memberships
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