Shop Foreperson

1 month ago

Hamilton, Ontario, Canada CSN Collision Full time
About CSN Collision East Mountain

CSN Collision East Mountain is a leading provider of auto body repairs and collision services in Hamilton. We pride ourselves on delivering top-notch quality and exceptional customer service to our clients.

We are currently seeking a Shop Foreperson to oversee the smooth operation of our collision repair process. As a key member of our team, you will be responsible for coordinating activities across all departments to ensure timely and high-quality repairs.

Key Responsibilities
  • Coordinate the repair process from intake to delivery, ensuring adherence to established timelines and quality standards.
  • Maintain a sense of urgency to meet completion targets, adjusting priorities as necessary to optimize technician efficiency.
  • Assign tasks to technicians and track progress to ensure all necessary resources are available for repairs.
  • Collaborate with technical staff, parts department, and administrative staff to streamline the flow of repairs and eliminate bottlenecks.
  • Monitor key performance indicators (KPIs) such as touch time and cycle time, implementing process improvements as needed to enhance efficiency and customer satisfaction.
  • Conduct production meetings with technical staff to set expectations and provide guidance on repair procedures.
  • Prioritize repairs based on urgency and shop targets, adjusting schedules accordingly to meet customer needs.
  • Assist with supplements and ensure adherence to OEM procedures for all repairs.
  • Communicate effectively with front-end staff to provide updates on repair progress and address any delays.
  • Facilitate collaboration between estimators and technical staff to improve estimating accuracy and efficiency.
  • Ensure compliance with health and safety guidelines and maintain shop cleanliness to promote a safe working environment.
  • Oversee quality control measures throughout the repair process to ensure high-quality repairs.
Requirements
  • 2-3 years of experience in the automotive and/or collision repair industry.
  • Valid G Driver's License.
  • Knowledgeable in various insurance DRP practices and guidelines.
  • Experience with advanced repair planning systems is an asset.
Personal Attributes
  • Strong organizational and time management skills.
  • Clear and empathetic communication style.
  • Collaborative approach to relationship management.
  • Effective conflict resolution skills.
  • Critical thinking and problem-solving abilities.
  • Flexibility and adaptability in a fast-paced environment.
  • Self-motivated and able to work independently.
Benefits

We offer a competitive salary, bonus opportunities, and a comprehensive benefits package, including medical, health, and dental coverage, as well as a pension plan.

Our shop operates Monday to Friday, 8:00 AM - 5:00 PM, with opportunities for career growth and professional development.

CSN Collision is an Equal Employment Opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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