Shop Foreperson

**About CSN Collision East Mountain**:
For years, CSN East Mountain collision has been dedicated to providing top quality auto body repairs and world class customer service for our clients in Hamilton. We take pride in our highly qualified technicians who perform the most complicated vehicle repairs on a daily basis making sure you get your car back to pre-accident condition in a timely manner.

CSN East Mountain is currently seeking a Shop Foreperson (Foreman). This role is pivotal in overseeing the smooth operation of the collision repair process. As a Shop Foreperson, you will coordinate activities across all departments within the shop to ensure timely and high-quality repairs. Your primary responsibility is to manage the repair process from intake to delivery while maintaining a focus on efficiency, safety, and customer satisfaction.

**Primary Objectives of the Role**
- Coordinate the repair process from intake to delivery, ensuring adherence to established timelines.
- Maintain a sense of urgency to meet completion targets, adjusting priorities as necessary.
- Optimize technician efficiency by assigning tasks appropriately and tracking progress.
- Ensure all necessary resources are available for technicians to proceed with repairs.
- Coordinating with technical staff, parts department, and administrative staff.
- Collaborate with all departments to streamline the flow of repairs and eliminate bottlenecks.
- Monitor key performance indicators (KPIs) such as touch time and cycle time, implementing process improvements as needed.
- Conduct production meetings with technical staff to set expectations and provide guidance.
- Prioritize repairs based on urgency and shop targets, adjusting schedules accordingly.
- Assist with supplements and ensure adherence to OEM procedures for all repairs.
- Communicate effectively with front-end staff to provide updates on repair progress and address any delays.
- Facilitate collaboration between estimators and technical staff to improve estimating accuracy.
- Ensure compliance with health and safety guidelines and maintain shop cleanliness.
- Oversee quality control measures throughout the repair process.
- Identify opportunities for advanced repair planning to improve efficiency and customer satisfaction.

**Requirements**:
**Job Related Functional Technical Knowledge**
- Knowledge of Mitchell Connect and Audatex software is an asset.
- Thorough understanding of the repair process in a collision shop.
- Knowledge of OEM procedures and industry best practices.
- Familiarity with health and safety guidelines and compliance requirements.

**Qualifications, Experience, and Other Requirements**
- 2-3 years of experience in the automotive and/or collision repair industry.
- Valid G Driver's License.
- Knowledgeable in various insurance DRP practices and guidelines.
- Experience with advanced repair planning systems is an asset.

**Personal Attributes**
- Strong organizational and time management skills.
- Clear and empathetic communication style.
- Collaborative approach to relationship management.
- Effective conflict resolution skills.
- Critical thinking and problem-solving abilities.
- Flexibility and adaptability in a fast-paced environment.
- Self-motivated and able to work independently.

**Benefits**
- Salary Position, Bonus opportunities available.
- Benefits: Complete Medical, Health and Dental plan. Available pension plan.

**Schedule**: Monday to Friday, 8:00 AM - 5:00 PM

**Career Path: As CSN East Mountain continues to grow, other career opportunities may become available.**

**Disclaimer**: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN East Mountain continues to grow.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.