Customer Experience Ambassador

6 days ago


Magog, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate.

Job Summary:

This role is responsible for providing exceptional customer service, resolving customer complaints, and promoting products and services to meet customer needs.

Key Responsibilities:
  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Requirements:
  • High School diploma and/or equivalent education or experience
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
Salary and Benefits:

The estimated annual salary for this position is between $45,000-$60,000, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health and wellness programs, retirement savings plan, paid time off, and opportunities for professional development and growth.



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