Front Office Supervisor
1 month ago
At Bisha Hotel, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily activities of our front desk agents and ensuring that all guests receive exceptional service.
Key Responsibilities:- Coordinate the quality, efficiency, and safe operations of the Front Office department
- Ensure safe and efficient flow of traffic of arriving and departing guests
- Review occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
- Supervise Front Office Team Members, ensuring adherence to Loews Star Service Standards
- Develop Front Desk Agents and Star Service Operators
- Maintain open lines of communication with other departments
- Interact frequently with guests to ensure satisfaction with services
- Attend all required meetings for the position
- Oversee supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly, professional manner at all times
- Conduct regularly scheduled meetings and training as required
- Answer guest inquiries and resolve complaints, taking all appropriate action to ensure total guest satisfaction
- Ensure that all requests are handled promptly, accurately, and with utmost courtesy
- Review/maintain daily payroll report/records for team members, maintaining labor costs within forecasted budgetary guidelines
- Complete their daily checklist
- Ensure that all daily and group reports are distributed to the appropriate parties
- Other duties as assigned
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Education: Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
Experience: Minimum two years experience as Front Desk Agent at a comparable quality property
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